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Welcome to your new site
It's been a long time in the planning, but I'm delighted to say your new site is now here for you to enjoy. Take a look for yourselves and you'll soon find all your favourite features accompanied by much more.
The new site is a direct result of what you, our customers, have been telling us you want on PhotoBox.
So what can you expect? Well, here are just some of the highlights you can look out for:
- More photo gifts and innovative ideas
- Fun photo editing to transform your photos
- A new creative way to share photos online
- Photo tagging for fast photo searches
- New range of products with popular kids' characters
- Regular photography news and tips to help you get the most from your photos
- Special offers and competitions
- PhotoBox blog for you to give us all your feedback
I'm confident that you'll find the new site a great improvement, with lots of creative possibilities for your photos.
Feel free to voice your opinions on our blog. We're really interested to hear what you like about the new site and anything you think we could still improve on. Remember, this is just the beginning for the new site. We will continue to add more products, community features and other interesting ideas to inspire your creativity.
And remember, if you run into any technical issues you can always refer to our Help pages or contact Customer Support as always.
All that just leaves me to say, here's to the start of an exciting new era at PhotoBox.
Best wishes
Mark Chapman
Managing Director
Read our blog for the latest new site news
July 21, 2008: Technology update: recent improvements and coming soon
Dear all
We continue to make releases to the website each week with new or reinstated features, products and performance changes. Here are some recent notable changes.
Books and other creation products
You have all been very patient but it is now possible to select photos from albums shared with you in books and other creations. When designing creations, your work is now automatically saved every 10 minutes to avoid any loss of data. And, also by popular demand you can now cut-and-paste caption text in from other applications such as Word.
Other web site changes
Some of you missed the feature to turn off print credits in the basket. This is now reinstated using a link at the bottom of the basket. By default, if you have applicable credits they will be used.
We’ve fixed a few cookie problems recently. In particular some customers were having problems going to the checkout pages and instead getting bounced to our front page. And some customers were getting regularly logged out. Both are now fixed.
Customer service feedback indicated that more of you were having problems uploading in the browser than before. We tracked this down to a rare conflict with the facebook uploader. We’ve now upgraded our version and seen many of the issues go away.
Performance
We continue to make performance improvements to the site but sometimes it is a case of one step forward and two steps backward. We made a release on Thursday last week which slowed down the website noticeably last night during 2 high activity hours. We have now rolled that change back, until the problem is fully identified and fixed. Apologies to anyone affected by that slowdown.
Coming soon later this summer
- Memorise credit card details will appear very soon.
- Some sharing improvements are due in the next release.
- I have seen some interesting feedback on the blog about you wanting to have more information about “where is my order?”, “when is it due to ship?” and “how can I track it?”. Naturally, this is our biggest category of enquiry to our customer services team and therefore a very important project for us.
- We continue to make good progress with our new pro gallery service and I can give you a more detailed update in August.
As usual, your feedback is very important to us and directly influences the order in which we release features and changes. Please keep it coming.
Regards
Graham
PhotoBox IT
